Stop a Folder From Currently Being Used Try Again

Tin can't find the download?

If y'all cannot find the file that you have just downloaded, wait in the Downloads department of your spider web browser. The file proper name will be chosen Examplify_X.X.X_win.exe where the Xs stand for the version number.

Troubleshooting

Installation
Updates
Operation

Installation errors

Anti-virus

Installation errors may occur if your anti-virus program tries to quarantine the plan during the procedure. Delight see the related answers:

Anti-virus software and Examplify
Disabling and re-enabling anti-virus software

Missing .dll error

You may encounter an fault message stating that the program cannot exist run due to a missing MSVCR100.dll. This message is caused past a Windows component missing on your computer.

Screenshot of system error prompt - missing .dll

To resolve this issue, install the following package from Microsoft's website onto your figurer:

Microsoft Support—the latest supported Visual C++ downloads (employ the x86 version)

If yous receive an error that a newer version of the application is already installed (encounter below), yous will need to uninstall the currently installed version via Programs and features or Add or remove programs.

Screenshot of Newer version of package is installed

Virtual machine mistake

Examplify cannot exist used on virtual operating systems such as Microsoft'due south Virtual Car, Parallels, VMware, VMware Fusion, or any other virtual environments.

If y'all are sure that your device is not running in a virtual surroundings and y'all are receiving a "virtual machine" fault, make sure that Hyper-Five is not enabled on your figurer:

Click the Start or Windows push button on the lesser left of your screen.
Type hyper-v and click Enter.
Discover the Hyper-V folder in the Windows Features window and clear the checkbox to disable this feature.
Restart your computer.

If Hyper-5 is disabled or not listed as a Windows characteristic and you are yet receiving a virtual automobile error, try the troubleshooting steps below:

Uninstall Examplify (encounter related answer Uninstalling and reinstalling Examplify).
Click the Showtime button, blazon services and click Enter.
Locate the Windows Direction Instrumentation service and click Terminate to terminate the service.
Open up File Explorer and enter the following text into the address bar: %windir%\system32\wbem\
Rename the Repository folder to RepositoryOLD.
Restart your reckoner then install and launch Examplify.

If the issue persists, contact AskOtago for further assistance:

Freephone 0800 80 fourscore 98 (within New Zealand)
Tel +64 3 479 7000
Inquiry class
Electronic mail academy@otago.ac.nz
Conversation with an AskOtago Service Representative

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Bug when updating Examplify

Examplify reinstalls the update repeatedly

The Examplify update process should trigger a full restart of your machine at the end of the update procedure. If the application keeps prompting you to update and has not restarted, close information technology down, then start information technology up once again and go back into Examplify. This should resolve the issue.

Awarding will not run

Service not connected fault

In certain circumstances, you may go this error when starting Examplify maxim that the application's service is unavailable:

Screenshot of Application's Service Unavailable window
To resolve the issue:

Become to the Services console on your computer by clicking the Outset button (or use the search box on the lower left of your screen), typing services then clicking Enter.
Start the Examplify Service: In the Services application, find the particular named ExamplifyService. Double-click this and it will open a new window.
Ensure that Startup type is set to Automatic. Click the Apply button. Click Start to start the service manually then click OK.

If the service is non listed, or you receive an mistake when attempting to start the service, you volition demand to reinstall Examplify and check your anti-virus settings to remove it from the quarantine. It is as well recommended that yous create an exclusion in your anti-virus software for the following binder path: C:\Program Files (x86)\Examsoft\Examplify\Services

Examplify will not offset (Mac)

If you open Examplify (from the Dock or by directly opening the application) and information technology bounces for a few moments only does non reply any farther, the application has most likely been moved from the Applications folder. To resolve this, simply click and elevate the application dorsum into the Applications folder.

To create an alias (shortcut):

Right-click the application and select Create alias.
Drag the alias to the desktop or movement to the Dock.

If Examplify is in your Applications binder only the consequence persists, you lot may need to perform the following permissions gear up:

Get to the /Library/Application Back up binder.
Right-click the Examplify folder and select Get info. A new window will announced. This is where you change the permissions to the folder.
Look for the Sharing & Permissions settings at the lesser of the window, and so click the lock on the bottom right to make changes.
Select the plus sign (+) and so add your user or account, likewise make sure it has Read & Write privileges.
Click the gear icon and choose the option to Apply to all enclosed items.

Disable cadre isolation

Some Windows users may receive the post-obit mistake:

Invalid Arrangement Configuration Examplify is not permissible with core isolation memory integrity enabled. Please disable memory integrity and try again.

If you receive this error, please download and run Disable Core Isolation.reg and restart your computer. This will disable core isolation and let Examplify to run normally.

My device doesn't run into requirements

Device does not meet minimum system requirements

If you proceed to experience difficulties, please contact AskOtago immediately for further help:

Freephone 0800 80 eighty 98 (within New Zealand)
Tel +64 three 479 7000
Enquiry form
E-mail university@otago.ac.nz
Chat with an AskOtago Service Representative

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